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Course Overviews
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Call Centre Coach
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Call Centre Help Desk
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Call Centre Inbound
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Call Centre Outbound
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Telesales
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General Courses
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Advanced Project Management
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Yes
Yes
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Advanced Skills For The Practical Trainer
Yes
Yes
Yes
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Advanced Writing Skills
Yes
Yes
Yes
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Anger Management - Understanding Anger
Yes
Yes
Yes
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Balanced Scorecard Basics
Yes
Yes
Yes
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Basic Business Management - Boot Camp For Business Owners
Yes
Yes
Yes
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Basic Internet Marketing
Yes
Yes
Yes
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Becoming a Successful Supervisor (CCT-169)
Yes
Yes
Yes
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Building A Brand On Social Media
Yes
Yes
Yes
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Building A Consulting Business
Yes
Yes
Yes
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Building An Online Business
Yes
Yes
Yes
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Building Relationships For Success In Sales
Yes
Yes
Yes
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Bullying In The Workplace
Yes
Yes
Yes
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Business Ethics For The Office
Yes
Yes
Yes
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Business Process Management
Yes
Yes
Yes
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Business Succession Planning - Developing And Maintaining A Succession Plan
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Yes
Yes
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Body Language - Reading Body Language as a Sales Tool
Yes
Yes
Yes
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Branding Creating And Managing Your Corporate
Yes
Yes
Yes
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Budgets and Managing Money
Yes
Yes
Yes
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Building Your Self Esteem and Assertiveness Skills
Yes
Yes
Yes
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Building Better Teams
Yes
Yes
Yes
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Business Etiquette (COT-SB5-S Rev1)
Yes
Yes
Yes
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Business Writing (COT-SB3-S Rev1)
Yes
Yes
Yes
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Business Leadership - Becoming Management Material
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Yes
Yes
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Call Center Training Sales And Customer Services
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Yes
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Conference And Event Management
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Yes
Yes
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Conflict Resolution - Dealing With Difficult People
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Yes
Yes
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Conflict Resolution - Getting Along In The Work Place
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Yes
Yes
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Creating A Dynamite Job Portfolio
Yes
Yes
Yes
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Creating A Google AdWords Campaign
Yes
Yes
Yes
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Creating A Top-Notch Talent Management Programme
Yes
Yes
Yes
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Creating A Workplace Wellness Program
Yes
Yes
Yes
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Creative Thinking And Innovation
Yes
Yes
Yes
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Critical Elements Of Customer Service
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Yes
Yes
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CRM - An Introduction To Customer Relationship Management
Yes
Yes
Yes
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Customer Service Training - Managing Customer Service
Yes
Yes
Yes
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Celebrating Diversity in the Workplace
Yes
Yes
Yes
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Coaching and Counselling - (CTT-199)
Yes
Yes
Yes
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Communication Skills for Leaders (CCT-174)
Yes
Yes
Yes
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Conflict Management (CCT-175)
Yes
Yes
Yes
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Conducting Effective Performance Reviews
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Yes
Yes
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Crisis Management
Yes
Yes
Yes
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Critical Thinking
Yes
Yes
Yes
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Conquering Your Fear of Speaking in Public
Yes
Yes
Yes
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Coaching and Mentoring
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Yes
Yes
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Change Management - Change and How to Deal With It
Yes
Yes
Yes
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Creating a Workplace Wellness Program
Yes
Yes
Yes
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Developing Your Executive Presence
Yes
Yes
Yes
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Developing Your Training Program
Yes
Yes
Yes
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Developing High Performance Teams (20170317)
Yes
Yes
Yes
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Developing Positive Assertiveness (CCT-046)
Yes
Yes
Yes
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Disability Awareness - Working With People With Disabilities
Yes
Yes
Yes
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Dynamite Sales Presentations
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Yes
Yes
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Effective Planning And Scheduling
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Yes
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Effective Presentation Skills (CCT-148)
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Yes
Yes
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Encouraging Sustainability And Social Responsibility In Business
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Yes
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Entrepreneurship 101
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Yes
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Email Etiquette
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Emotional Intelligence Works (CCT- 201)
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Yes
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Employee Accountability
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Empowerment (CCT-051)
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Yes
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Emotional Intelligence
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Engaging-The-Channe
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Facilitation Skills
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Generation Gap - Closing The Generation Gap In The Workplace
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Giving Effective Feedback
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Goal Setting
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Getting Your Job Search Started
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Getting Stuff Done - Personal Development
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High Reliability Organization
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Yes
Yes
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Hiring for Success - Behavioral Interviewing Teams
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Yes
Yes
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Intrapreneurship
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Yes
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Introduction To Neuro Linguistic
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Yes
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Inventory Management -The Nuts And Bolts
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Interviewing Skills (AX061907552X Rev 1)
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Interpret And Manage Conflict In The Workplace
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Keyboard Skills
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Yes
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Kickstarting Your Business With Crowdsourcing
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Yes
Yes
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Learning to Lead (CCT-058)
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Yes
Yes
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Negotiation Skills (CCT-117)
Yes
Yes
Yes
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Networking for Success (CCT-020)
Yes
Yes
Yes
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Understanding Project Management
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Yes
Yes
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Lean Process Improvement
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Yes
Yes
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Leadership Skills for Supervisors
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Yes
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Logistics And Supply Chain
Yes
Yes
Yes
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Making Training Stick
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Yes
Yes
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Managing The Virtual Workplace
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Yes
Yes
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Marketing And Sales
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Yes
Yes
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Marketing For Small Businesses
Yes
Yes
Yes
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Marketing With Social Media
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Yes
Yes
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Mastering The Interview
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Yes
Yes
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Managing Across Cultures
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Yes
Yes
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Managing Difficult Conversations
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Yes
Yes
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Managing Pressure and Maintaining Balance
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Yes
Yes
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Meeting Management - The Art of Making Meetings Work
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Yes
Yes
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Meeting Skills for Leaders (CCT-181)
Yes
Yes
Yes
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Minute -Taking Skills (20151116) - Ver15
Yes
Yes
Yes
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Motivating Your Workforce
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Yes
Yes
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Negotiating For Results
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NLP Tools For Real Life
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Onboarding The Essential Rules For A Successful Program
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Orientation Handbook - Getting Employees Off To A Good Start
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Performance Management
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Process Improvement With Gap Analysis
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Project Management Introduction - Intermediate
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Project Management Introduction - Advanced
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Yes
Yes
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Prospecting For Leads Like A Pro
Yes
Yes
Yes
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Project Management Introduction - Fundamentals
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Yes
Yes
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Problem Solving and Decision Making
Yes
Yes
Yes
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Problem Solving for Teams (CCT-205)
Yes
Yes
Yes
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Public Relations Boot Camp
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Yes
Yes
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Public Speaking - Speaking Under Pressure
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Yes
Yes
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Public Speaking - Presentation Survival School
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Yes
Yes
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Quality Customer Service (CCT-186)
Yes
Yes
Yes
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Research Skills
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Yes
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Risk Management
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Yes
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Safety In The Workplace
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Yes
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Selling Smarter
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Skills For The Administrative Assistant
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Strategic Planning
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Supervisory Skills For The New Trainer
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Yes
Yes
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Self-Leadership
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Yes
Yes
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Secrets to Successful Negotiation
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Yes
Yes
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Stress Management (CCT-094)
Yes
Yes
Yes
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Telephone Courtesy and Customer Service (CCT-190S)
Yes
Yes
Yes
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Telemarketing – Using the Telephone as a Sales Tool
Yes
Yes
Yes
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The Professional Supervisor
Yes
Yes
Yes
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Tough Topics - Talking To Employees About Personal Hygiene
Yes
Yes
Yes
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The Art of Delegating Effectively
Yes
Yes
Yes
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Time Management (COT-ST2-S Rev1)
Yes
Yes
Yes
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Using Activities To Make Training Fun
Yes
Yes
Yes
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Working Smarter - Using Technology To Your Advantage
Yes
Yes
Yes
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Workplace Ergonomics - Injury Prevention Through Ergonomics
Yes
Yes
Yes
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Workplace Harassment
Yes
Yes
Yes
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Workplace Violence
Yes
Yes
Yes
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Writing A Business Plan
Yes
Yes
Yes
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Writing For The Web
Yes
Yes
Yes
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Writing Business Proposal and Reports (CCT-096)
Yes
Yes
Yes
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Human Resources Courses
Course Name
Class Training
One On One
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Course Outline
Employee Dispute Resolution - Mediation through Peer Review
Yes
Yes
Yes
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HR for the Non-HR Managers
Yes
Yes
Yes
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Industrial Relations Courses
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Class Training
One On One
Virtual Training
Course Outline
Dealing with Absenteeism
Yes
Yes
Yes
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Dealing with Incapacity, Performance, Ill health and Injury
Yes
Yes
Yes
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Effective Implementation of Employment Equity
Yes
Yes
Yes
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Industrial Relations Courses Overview
Yes
Yes
Yes
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Industrial Law
Yes
Yes
Yes
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Sales Development Courses
Course Name
Class Training
One On One
Virtual Training
Course Outline
Developing High Performance Teams.
Yes
Yes
Yes
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Effective Selling
Yes
Yes
Yes
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Engaging the Channel
Yes
Yes
Yes
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Finance for Non-Financial Managers
Yes
Yes
Yes
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Networking Skills
Yes
Yes
Yes
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Negotiation Skills
Yes
Yes
Yes
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Prospecting and Consultative Selling (B2B)
Yes
Yes
Yes
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Sales Effectiveness
Yes
Yes
Yes
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Sales for Non-Sales People
Yes
Yes
Yes
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Sales Force Management
Yes
Yes
Yes
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Sales Planning and Forecasting
Yes
Yes
Yes
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Secrets to Successful Negotiation
Yes
Yes
Yes
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Selling In A Recession
Yes
Yes
Yes
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Solution Selling
Yes
Yes
Yes
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Strategic Awareness
Yes
Yes
Yes
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Writing and Winning Proposals
Yes
Yes
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End User Computer Training Courses
Advanced Microsoft Courses
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Class Training
One On One
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Excel Dashboards & Reports
Yes
Yes
Yes
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Introduction To Excel Programming with VBA
Yes
Yes
Yes
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Introduction To Microsoft Power BI
Yes
Yes
Yes
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Microsoft Excel Power Pivot
Yes
Yes
Yes
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Microsoft Visio (Level 1)
Yes
Yes
Yes
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Microsoft Visio (Level 2)
Yes
Yes
Yes
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Microsoft Power BI - Data Analysis Professional
Yes
Yes
Yes
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Microsoft Access Courses
Course Name
Class Training
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Virtual Training
Course Outline
Microsoft Access (Level 1)
Yes
Yes
Yes
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Microsoft Access (Level 2)
Yes
Yes
Yes
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Microsoft Access (Level 3)
Yes
Yes
Yes
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Microsoft Excel Courses
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Class Training
One On One
Virtual Training
Course Outline
Microsoft Excel (Level 1)
Yes
Yes
Yes
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Microsoft Excel (Level 2)
Yes
Yes
Yes
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Microsoft Excel (Level 3)
Yes
Yes
Yes
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Microsoft Outlook Courses
Course Name
Class Training
One On One
Virtual Training
Course Outline
Microsoft Outlook (Level 1)
Yes
Yes
Yes
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Microsoft Outlook (Level 2)
Yes
Yes
Yes
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Microsoft PowerPoint Courses
Course Name
Class Training
One On One
Virtual Training
Course Outline
Microsoft PowerPoint (Level 1)
Yes
Yes
Yes
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Microsoft PowerPoint (Level 2)
Yes
Yes
Yes
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Microsoft Word Courses
Course Name
Class Training
One On One
Virtual Training
Course Outline
Microsoft Word (Level 1)
Yes
Yes
Yes
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Microsoft Word (Level 2)
Yes
Yes
Yes
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Microsoft Word (Level 3)
Yes
Yes
Yes
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Project Management Computer Courses
Course Name
Class Training
One On One
Virtual Training
Course Outline
Microsoft Project (Level 1)
Yes
Yes
Yes
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Microsoft Project (Level 2)
Yes
Yes
Yes
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